Business Process Automation

Customized solutions that can augment the output of your business by improving the implementation of assets and reduction of expenditure.

Erratic finance, overwhelming rivalry, and the force of technology are driving business owners to introduce changes to their workflow in order to remain significant in the market. The strategy of Business Process Automation leverages modern technology to heighten the expertise and yield of your organization.

How do we help?

By providing advice and guidance, and unique, customized software solutions for upgrading the process efficiency, we aid business owners in gaining more development in productivity and the generation of revenue.

Present Process Analysis

We analyze the current process of your business, and spot areas of improvement, like:

  • Areas of obstruction in the process
  • Areas where process automation will lessen human error and cut process time
  • Products /solutions and vendors to support forming an improved solution
  • The degree of advancement and growth in the value of business that can be achieved through BPM

Utilization of Automation

We design a customized application on the basis of our analysis, post reviews and rectifications. The application is created and put into action as per the model, which boosts your company’s ability to produce more revenue and business, at the same time evading the hindrances and human errors affecting the quality and processing time. The model also allows space for identifying, compiling and enforcing evolving exigencies or adjustments (user stories and artifacts) for future implementation.

Monitoring and Support after Implementation

Our implementation of automation is monitored by us, and we conduct meetings with stakeholders to verify and judge the extent of improvement in their enterprise post-implementation. We resolve lapses and performance tweaks and invite feedback from end users. The response from end users and stake holders are compiled and saved in a business archive for application as the business expands and evolves.

Robotic Process Automation / Automation Targets

Reduction of Cost
Improvement in Speed and Efficiency
More Accuracy
Greater Scalability and Flexibility
Reduction of Non-value-adding Processes

With these targets to reach, going for RPA can be a perfect step, because

  • The standard cost of putting a Robot into action and operating it goes down with large-scale deployment and is less than similar to Full-Time-Equivalent expenditure.
  • The alacrity of a Robot is 2-3 times more than that of a human being, when it comes to monotonous tasks.
  • It is possible for a Robot to work 24x7 without stopping, or tiring.
  • A Robot with sound training can perform with 100% efficiency.
  • Robots do not commit human errors, and thereby can save the cost of rectification.
  • Scaling up and down a Robot deployment is simpler than doing the same with a human workforce.
  • Employing Robots to carry out the repetitive and automatable jobs quickly and correctly can enable the human workforce to get retrained for absolutely decision-making roles.

Some Key Performance Indicators that demonstrate the fruitful implementation of RPA –

Challenges that Automation can Solve

Application of Automation

Automation can present excellent opportunities when it is applied expertly. It takes wise planning and adept execution to reap the advantages of automation.

The prerequisite for the utmost effective application of automation is a mix of technology, process expertise, domain knowledge, and governance structure.

The RPA deployment process would have the following steps –

Step 1: Identification

A crucial step related to automation is to ascertain which business processes would generate the most returns when automated. In general, there are three process types which are good nominees for automation –

  1. Processes that involve data entry
  2. Processes that involve data extraction
  3. Processes related to regular and repetitive work with elementary decision making

The criteria given here can be used as a guiding rule for the identification of processes which can be automated –

Labor Intensive Processes

Processes that necessitate high FTE, and hence a considerable number of employees

Simple Processes

Processes which possess simple logic, and a small number of exceptions to rules

Standardized Processes

Processes dealing with structured and digitized data

On-demand Processes

Processes the intensity of which is required to scale up and down as per demand, in short notice

Process Bottlenecks

Those processes that cause blockages because of high consumption of time

Step 2: Setting Goals

A major challenge in the application of automation is the period of time that is taken for ROI and for overcoming the hindrances involved in automating.

A few common hurdles can be –

Ventures that deal with processes having high complexity.

Automating processes that have high exception rates.

Enterprises that require conforming to regulatory requirements.

Enterprises that deal with legacy data that is non-digitized / non-structured.

The cost of RPA tools and the expenditure related to implementation diminish with the growth in volume. A minimal volume, therefore, is required for efficiency to be seen and gains to return.

All such factors can contribute to increasing the development time, and reducing the rate of automation in an organization.

Targets, expectations and rightness of automation need to be driven by considering these factors. Centralized tools may be utilized for monitoring the performance and return being generated over time, for driving more decisions.

Step 3: Setting of Goals

A structure for governance, like a ship’s rudder, helps to ‘drive’ automation in the right direction, to get quantifiable benefits in a definite period of time.

The most significant elements are -

  1. Outlining roles and responsibilities in activities associated with automation
  2. Deciding on deadlines in gaining automation, step by step
  3. Specifying common instructions and norms for the design / development / deploying of robots
  4. Tracking of work and output
  5. Involving departments like IT / Legal / Risk as well as others associated with the process
  6. Getting subject matter experts involved on processes with nuances
  7. Maintaining the security of data, and calibrating the environment of development and production
  8. Having human ‘safety valves’ for checking pivotal processes routinely to ensure fault free delivery
  9. Readying a Response Team to clear backlogs and reduce damages in case of robot failure
  10. Getting HR involved with employee training to upskill the employees so that they can work alongside automation for bringing more productivity
  11. Ensuring transparency /comprehensibility and communication between dependent departments

Step 4: Selecting Suitable Tools

It is expected that organizations assess tools with pre-built automation libraries having re-usable parts to join back-end systems, data-extraction capacity, and cost and licensing alternatives.

The top three leading players in the market are–

Every one of these tools has its own set of pros and cons. The appropriateness of any of these platforms, or platforms combined, depends upon the use case.

It is important to understand the plus and minus points of the numerous tools available to ‘employ the relevant tool for the relevant purpose’.

Step 5: Reengineering & Optimization Tools

Finding out situations of bottlenecks and reengineering processes to render them optimal and more appropriate for automation are essential aspects of automation implementation.

Incompetent processes with severe dependency on other processes, or processes that are not standardized, having high exception rates, would not produce the desired result. It is necessary to try to re-engineer such processes to make them greater suited for automation, or mark them as unsuitable for automation.

Step 6: IT and Business Collaboration

The application of automation fails many times due to the lack of collaboration between IT and Business functions.

Automation depends greatly on IT support in the structuring of data, as well as business processes. It depends equally upon the viewpoint of the business, the domain knowledge, subject matter proficiency, and the nuances of business processes which need maintenance for keeping it usable. Automation has to be a combined effort between IT and the business with an operating model defining the responsibilities and roles of each player.

Even though the function has to possess the operational requirements, process design initiatives, and performance monitoring, factors like risk management, reliability, technological compatibility, identity and access control, and compliance are to be delivered by the IT organization.

Automation Beyond RPA

Though the advantages of RPA can be many, businesses require a well-designed strategy to swivel from boardroom conversations to factual success. Directed methodically, RPA adoption is leading to gaining the cost and operational efficiencies wanted by most of the organizations.

Companies can also profit from enhancing their processes using alternative automation techniques or specialized software, other than only RPA robots.

Automation With AI

AI can be brought into use for overcoming some shortcomings like nonlinear decision making, and the ability to handle ‘exceptions to rules’ to present more flexibility to an automated process and decrease the need of manual intervention. Other than this obvious application, AI can be also utilized to improve automated processes for which a few ideas could be –

Businesses can also gain from boosting their processes employing other automation techniques or specialized software, other than just RPA robots.

  1. Examining data for giving insights to PR professionals or Customer Support
  2. Presenting personalized information to customers as part of post purchase service
  3. Citing personalized product recommendations before clients by sensing their emotions, tones, personalities, and usage habits
  4. Engaging in pleasant, automated conversations using chatbots for giving information or support to answer questions automatically, give product recommendations, and take workload off the general workforce

AI can be looked upon as a means to transfer routine tasks to a robot, for human minds to be utilized to their complete potential for carrying out creative and original tasks, instead of wasting time on organizing, responding, reporting and sorting.

Automation With IoT

The basic drive for automation IoT is to considerably lessen the operating costs when automation devices, sensors and actuators turn into Internet-enabled devices. It is the next major leap in productivity as there are big advantages to be obtained from the procurement and organization of hitherto unimaginable quantities of data. The new Enterprise Manufacturing Intelligence (EMI) software gets manufacturing-related data together from various sources for analysis, visual summaries, reporting, and transfer of data between enterprise-level and plant-floor systems.

At present, we are working on a IoT project that is a collaboration between an Indian DTH Television provider and Over The Top media distributor, for the creation of a universal Android based receiver box, that can act both as the set top box for watching TV / Recording shows, and also as access specialized apps for watching films / shows / VODs in free, freemium (free with ads), subscription, as well as pay-per-view model, focusing on following the users’ viewing habits and acquiring and presenting content which users prefer to watch.

We have defined some generic ideas and fundamental methods of the application of RPA / Automation. We can have a more precise discussion post gaining more information on your views, pain points, roadmaps, and present status of implementation.

Waiting to hear about your project.

Get in touch with us for a free consultation and quote.


Contact us

(989) 708-1207

203 S Washington Avenue,
Suite 260 (CMURC),
Saginaw, MI 48607

© 2019 - 2020 Hierographics Inc All rights reserved.

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© 2019 - 2020 Hierographics Inc All rights reserved.